Solution & Technical Architect · Utrecht, Netherlands
Hi, I'm Breno Abreu.
Solution and technical architect specialised in ServiceNow, with 18+ years across ITSM, ITOM, integrations and development.
Who's visiting?
The overview
Architect, ServiceNow specialist, ex-developer. Pick a lens above if you want the tailored tour.
The 30-second version
ServiceNow Certified Technical Architect with 18+ years in ITSM and ITOM, now leading solutioning and delivery at Accenture in the Netherlands. Grew from developer to architect to manager, and aiming for enterprise architecture.
Platform stuck, over budget or due a rethink?
I turn business goals into a design, a scope and an honest estimate, then lead the team that delivers it. Cost against value first, technology second.
Trade-offs, not slogans
Build, configure or integrate? Platform versus best of breed? I write about the decisions behind complex landscapes, from 70-integration platforms to multi-tool ITSM estates.
Still writes code
JavaScript, Java, Python and SQL; integrations, performance tuning and the occasional rescue of a slow script include. This site is Astro on Cloudflare Workers.
What I work on
- 01Solution architectureTurning business requirements into designs, statements of work and realistic estimates, and weighing cost against value.
- 02ServiceNowPlatform architecture and delivery across ITSM, ITOM, SecOps, asset management, custom apps and integrations.
- 03Integrations & engineeringLarge integration landscapes, performance tuning and hands-on development in JavaScript, Java, Python and more.
- 04Leading deliveryLeading teams and projects, coaching developers and process owners, and pre-sales for complex bids.
Career
- Feb 2022 – PresentServiceNow Manager / ArchitectAccenture, Netherlands
- Jun 2021 – Feb 2022ITSM Senior EngineerLevy, client Rabobank, Utrecht
- Jan 2020 – Jun 2021ServiceNow ITSM ArchitectIBM, Katowice, Poland
- May 2016 – Jan 2020Service Manager and UCMDB Architect / DeveloperIBM, Katowice, Poland
- Nov 2011 – May 2016Solution Architect and Technical Pre-SalesPB&B Soluções de TI, Rio de Janeiro
- Aug 2006 – Oct 2011HP Service Center / Service Manager Developer and AdministratorCEMIG, Belo Horizonte
Platforms & stack
ServiceNowMicro Focus Service ManagerUCMDBOracle SOA SuiteSAP integrationsAWSJavaJavaScriptPython
Latest writing
- Hello, world8 October 2026First post — why this site exists and what to expect.